Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices. To make this notice easy to find, we make it available on our homepage.
The Information We Collect
This notice applies to all information collected or submitted on the stablebit.com website, or using software downloaded from stablebit.com.
The types of information collected at stablebit.com are:
- Messages typed into a form to submit a contact inquiry.
- Files attached to a contact inquiry or submitted using other means. This includes but is not limited to screen shots, error report files and memory dumps.
- Data on sales in order to facilitate order processing, lookup, license activation, product support and other sales related tasks.
- Affiliate code usage data, such as download counts and purchase counts.
The types of information collected from programs downloaded from stablebit.com are:
- Automatic error reports are collected in order to facilitate bug fixes.
- License activation data which includes hardware factors. An example would be your MAC address.
The types of information NOT collected at stablebit.com:
- We never collect files or any data from a user's hard disk, except for the error reports described above.
How You or Others Can Access Your Information
For inquiries sent through the contact system at stablebit.com, you can access the conversations taking place with a representative at stablebit.com as long as the contact request link is opened on the same computer. In addition, anyone possessing the contact request link along with your email address can gain access to the contents of your contact requests.
The Way We Use Information
We do not rent or sell any information provided to stablebit.com to third parties.
Automatic Error Reports
Error reports contain the application state at the time that a problem was detected within an application. They are used to fix programming issues and are not used for any other purpose. The information in the error reports is not shared with any third parties.
Contact Requests
Conversations in contact requests are accessible from the same computer (verified by a cookie).
Anyone possessing your contact request link along with your email address can gain access to the contents of your contact request.
Email addresses entered into the contact form and are only used to inform you of the status of your inquiry. They are not used for any other purpose and are not shared with third parties.
Sales Data
Data collected from the checkout process is stored in a database in order to facilitate customer service, license activation and other sales related tasks. This data is never shared with third parties.
Affiliate Codes
When you enter an affiliate code, we store a secure cookie in your browser. We use theses statistics to calculate how much we need to pay each affiliate.
In addition, the affiliates can see the time of a code use, download, purchase, purchase price, and the product involved. No other information is made available to our affiliates.
License Activation Data
In order to facilitate license activation, some information about your system is uploaded to stablebit.com in order to tie your license to your physical system. For example, your network card MAC address might be sent up to stablebit.com. This information is stored in a database and is never shown anywhere on stablebit.com and is never shared with third parties. It is only used to facilitate license activation.